Why should Hotels take faster steps towards becoming smart Hotels?

With COVID virus strain taking over the world and customers demanding top-notch safety measurements, ‘Technology’ will play a massive role in the hospitality industry. As a hotelier’s sole purpose is to provide a unique and satisfying experience to the customer, the Hotel industry is investing in smart tech software and hardware to fulfil the service gap caused by COVID-19. From marketing and operations to the guest experience, we have seen how the hotel industry has used conventional techniques such as dashboard and CRM software to provide the best service. This article will discuss how the latest technology can revolutionise the hospitality industry to the next level i.e. smart hotels, and provide the ultimate experience to a guest!

Keeping in mind that COVID is still restraining people from travelling, Hotels are now focusing on the latest smart tech with high standards that helps them achieve a competitive edge in the market. The hospitality industry is investing in smart devices at lightning speed, and here are a few reasons why your hotel should step towards Smart Hotels ASAP:

Smart Guest Experience:

Due to COVID, the guest experience is not the same anymore; hoteliers can’t provide the same experience that they used to. Hence, giving the customer/guest a taste of the latest technology will get them hooked to the hotel. Installing gadgets like smart switches, smart remote, voice control appliances, curtains, and more that can be controlled with voice or smartphone will provide a unique experience to the guest.

Smart Energy:

For any hotel, controlling the expenses matters a lot, especially during the COVID period. We are in a stage where every penny matter, hence installing an energy monitor or module will help record and analyse real-time energy consumption. The real-time report will help diagnose the consumption based on room, floor and building and help rule out the problematic appliance while replacing it with a new one.

Predictive maintenance: 

With real-time consumption reports, hotels can now focus on where maintenance is required frequently and why. Similarly, this technology will also help in keeping track of guests with their essential requirements. This type of technology is a management system that allows the hotel to allocate resources only when it is required. 

Smart Room Service:

Hotels are taking the initiative to make their customers have minimal contact with their hotel staff. Hence, they are introducing robots that will help in completing the staff’s chores for them. From delivering towels and other amenities to providing food and disinfecting the room with UVC lights, the Robot will provide the customer with any essentials required, including small talks to ensure their positive experience towards the hotel.

 Smart Concierge and Keys:

Due to COVID, hotels are limiting the number of employees available in the lobby. Therefore, they are substituting it with a digital front desk that helps the customers check-in without any rush. The digital platform can also be used as a mobile app for the customer to log in. Since the user downloads an app to check in, he/she will be given a smart key on their smartphone to access the room.

The technology mentioned above provides a unique experience, i.e. from entering the hotel to a digital concierge to staying in a voice control room; hence all factors play a vital role in every stage during the guest’s stay. 

As the earth is still healing from the COVID Virus and severe climate changes, customers are looking forward to how the hoteliers will provide them with a unique yet safe experience during their stay. With domestic and international business resuming due to moderate COVID restrictions for travelling, hotels are considering 2021 as the year of Smart Hotel for Smart Travellers.